I am seeking a remote international role in technical support, Microsoft 365 support, SaaS support, or IT support. My background has evolved from IT Technician roles to Junior Support Analyst, working with Microsoft 365, Exchange Online, Entra ID, Active Directory, Defender, access requests, incident troubleshooting, and infrastructure monitoring.
Open to opportunities
Claudio Santos
@claudiosantos
Technical Support Analyst focused on Microsoft 365 administration, Exchange Online, identity, access, and endpoint support.
BrazilWhat I'm looking for
IT support professional with experience providing technical assistance to corporate users in Microsoft-based environments, working across email, phone, chat, remote support, on-site attendance, and ticketing systems (Jira), with SLA compliance. Hands-on experience administering Microsoft 365 (Exchange Online, Teams, SharePoint Online, and OneDrive), identity and access management (Microsoft Entra ID and Active Directory), user and group management, permissions, and licensing, and Windows endpoint support. Background in hardware and software troubleshooting, security with Microsoft Defender, and infrastructure monitoring with Zabbix and OpMon in NOC environments. Certified in Azure Fundamentals (AZ-900) and Azure AI Fundamentals (AI-900).
Experience
Work history, roles, and key accomplishments
MI
Current
Junior Support Analyst
Montreal Informatica
Oct 2024 - Present (1 year 8 months)
As a Junior Support Analyst, I support users through email, remote support, on site service, and collaboration channels. I work with Microsoft 365 Admin Center, Exchange Online, Teams Admin Center, Defender, Entra ID, and Active Directory, handling access requests, troubleshooting, user administration, and NOC monitoring with Zabbix and OpMon.
MD
Social Media Analyst
Minas Gerais State Tourism Department
Aug 2011 - Feb 2013 (1 year 6 months)
Planned and executed digital communication initiatives to support institutional promotion and information sharing. Created content and coordinated with internal teams to maintain consistent public-channel communication and engagement.
TI
IT Technician
Techcom Tecnologia E Informatica
Sep 2009 - Aug 2011 (1 year 11 months)
Installed, configured, and maintained hardware and software for Windows workstations in a corporate environment. Diagnosed and resolved computer, application, and peripheral issues while supporting daily operations and service continuity.
MI
IT Technician
Montreal Informatica
Jan 2005 - Dec 2008 (3 years 11 months)
Provided technical assistance and maintenance for computers, systems, and corporate equipment in a support role. Supported users with hardware/software and operational issues to help sustain continuity of IT services and end-user productivity.
Education
Degrees, certifications, and relevant coursework
UniCesumar
Bachelor’s Degree, Artificial Intelligence and Machine Learning
2025 - 2027
Bachelor’s coursework in Artificial Intelligence and Machine Learning at UniCesumar (2025–2027).
Centro Universitário UniHorizontes
Bachelor’s Degree, Business Administration
2003 - 2007
Bachelor’s coursework in Business Administration at Centro Universitário UniHorizontes (2003–2007).
Availability
Open to opportunities
Location
BrazilAuthorized to work in
Website
claudiosantos.hashnode.devPortfolio
future-cloud-ai.lovable.appSalary expectations
35k-55k USD
Social media
Job categories
Skills
Microsoft 365 AdministrationExchange OnlineTeams Admin CenterMicrosoft Entra IDActive DirectoryMicrosoft DefenderTechnical SupportRemote SupportOn SiteAccess ManagementIdentity And Access ManagementIncident resolutionTroubleshootingWindows EnvironmentHardware Software Installation And TroubleshootingInfrastructure MonitoringOperational SupportWindows Remote
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