Victor ortiz osorio
@victorortizosorio
Customer service and logistics specialist improving operations through data and Excel.
ColombiaWhat I'm looking for
I’m a customer service and logistics specialist with 4+ years of experience in healthcare operations, data entry, and process optimization. I combine strong Excel and Microsoft tools skills with data analysis and forecasting to deliver accurate, efficient support and better outcomes for customers.
In my current role at Resolv Global, I handle customer inquiries including returns, claims, refunds, reshipments, price adjustments, and order assistance. I also coordinate with carriers like UPS, FedEx, and Purolator to ensure timely, accurate resolutions and consistently high NPS performance.
I’ve supported United Healthcare members through authorizations, memberships, documentation, and healthcare plan guidance, coordinating with pharmacies and hospitals to ensure comprehensive care. Previously, I worked as a Payroll Specialist and Data Entry agent processing timesheets, and I assisted Amazon UK and Walmart customers with order tracking, refunds, replacements, and delivery issue resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Resolv Global
Jan 2025 - Present (1 year 5 months)
Handled customer inquiries for Lacoste, resolving returns, claims, refunds, reshipments, and price adjustments while assisting orders and coordinating with carriers (UPS, FedEx, Purolator). Delivered high customer service outcomes, earning strong NPS and performance awards through timely, accurate resolutions.
Healthcare Support Specialist
Foundever
Jan 2024 - Jan 2025 (1 year)
Assisted United Healthcare members, including elderly clients, with medication authorizations, plan support, documentation, and billing inquiries. Coordinated with pharmacies and hospitals to ensure accurate support and improve patient satisfaction.
Payroll Data Entry Specialist
Anchora
Jan 2022 - Jan 2023 (1 year)
Served as a payroll and data entry specialist for Ultimate Care caregivers by processing timesheets and ensuring accurate payroll. Maintained compliance with healthcare policies to support timely compensation with strong attention to detail.
Customer Service Associate
Teleperformance
Jan 2020 - Jan 2022 (2 years)
Supported Amazon UK and Walmart customers with order tracking, refunds, replacements, and complaint resolution. Coordinated with logistics partners to resolve delivery issues and ensure timely, accurate shipments.
Education
Degrees, certifications, and relevant coursework
Universidad Autonoma
Industrial Engineering
Studying Industrial Engineering at Universidad Autonoma.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Social media
Job categories
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