victor kyalo

Manage receiving, sorting, inspecting, storing and issuing of linens and uniforms while maintaining inventory accuracy and linen-room cleanliness to support hotel operations and guest satisfaction.

Supervised housekeeping staff, enforced cleanliness standards, coordinated with front office and maintenance, and delivered guest service improvements through training and inventory control.

Operated laundry equipment to wash, dry, fold and press guest and hotel linens, managed laundry inventory, and handled guest laundry requests to ensure timely and accurate service.

Supported staff relations and service flow by resolving team complaints, assisting with mise en place, bussing tables and coordinating kitchen communications to enhance service efficiency.

Rotated across culinary, service, reservations and housekeeping departments, supporting food prep, guest service, bookings coordination and laundry tasks to improve operational readiness.

Provided customer service, managed displays and packaging, advised customers on products, and upheld food safety standards to drive sales and repeat business.

Conducted household enumerations, recorded accurate responses, managed survey materials, and submitted completed questionnaires as part of a nationwide enumeration exercise.

Completed an undergraduate degree in Hotel and Restaurant Management with practical hospitality training and coursework focused on food and beverage service and operations.

Completed the Kenya Certificate of Secondary Education with general secondary education preparation for higher studies.