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Victoria User

@victoriauser24

Customer care and travel operations specialist at WNS Global Service Philippines Inc., handling airline bookings and passenger concerns.

Philippines

Message

At WNS Global Service Philippines Inc., I handled airline reservation inquiries, flight bookings, cancellations, rebookings, and ticket modifications. I supported passengers through phone, email, and messaging channels, providing information and resolving travel-related concerns in line with company policies.

At Avion Philippines, I scheduled 50+ appointments weekly and maintained CRM records; I also handled chat and call inquiries with a 90%+ first-contact resolution rate. At Found.it Philippines, I entered, updated, and verified database records and conducted routine audits to correct errors.

Experience

Work history, roles, and key accomplishments

Senior Associate Operations

WNS Global Service Philippines Inc.

Jan 2022 - May 2026 (4 years 4 months)

Handled customer inquiries and concerns related to airline reservations, flight bookings, cancellations, rebookings, and ticket modifications. Assisted passengers through voice and non-voice channels, managed travel-related complaints, and provided accurate information regarding flight schedules and policies.

Customer Service Airline Reservation Flight Booking Cancellations Re Bookings Change Tickets Voice support Non Voice Support Complaint Resolution Travel Policy

Appointment Setter

Avion Philippines

Apr 2021 - Aug 2022 (1 year 4 months)

Scheduled 50+ appointments weekly while maintaining up-to-date CRM records. Delivered high-quality administrative support and handled both chat and call inquiries, maintaining a 90%+ first-contact resolution rate.

Appointment Setting CRM Administrative Support Live Chat Call Support First Contact Resolutions

Data Entry Specialist

Found.it Philippines

Jun 2020 - Feb 2021 (8 months)

Entered, updated, and verified data into the company database with a focus on accuracy. Conducted routine audits to identify and rectify errors, ensuring data accuracy and maintaining confidentiality of sensitive information.

Data Entry Data Verification Database Management Data Auditing Confidentiality