Open to opportunities

Bernilyn Villanueva

@bernilynvillanueva

Message

Reliable data researcher with strong organizational and analytical skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my data analysis skills while contributing to a supportive team environment.

I am a reliable and flexible professional with a solid background in data research and flight booking. My experience has equipped me with the skills to analyze information effectively, support clients, and maintain a high level of organization. I thrive under pressure and possess strong problem-solving abilities, which have been essential in my roles.

As a Data Researcher, I have conducted in-depth research to understand complex legal cases, compiling data from various online resources to create a detailed and accurate record system. My collaborative approach has allowed me to work effectively with other teams, ensuring project efficiency and data accuracy. Previously, as a Travel Agent, I managed large volumes of flight bookings, consistently prioritizing client satisfaction and resolving issues with diplomacy.

Experience

Work history, roles, and key accomplishments

Current

Data Researcher

Current

Confidential

Feb 2022 - Present (3 years 5 months)

Conducted in-depth research to understand complex legal cases and compile data from various online resources, resulting in a detailed and accurate record system. Applied creative problem-solving abilities in acquiring data from various resources and collaborated effectively with other teams to manage related projects, ensuring efficiency and data accuracy.

Data Entry Data Management Research Problem Solving Collaboration Documentation Data Analysis

Travel Agent

Confidential

May 2018 - Jun 2020 (2 years 1 month)

Booked flights, ensuring accuracy and client satisfaction, including large volumes often exceeding 100 seats per day for clients and groups. Advised clients on travel requirements, insurance, and destination highlights, while resolving customer issues, changes, or cancellations with diplomacy and efficiency.

Customer Service Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

St. Mary’s College of Tagum

Bachelor of Science in Hospitality Management, Hotel Restaurant Management

Completed a Bachelor of Science in Hospitality Management, focusing on the principles and practices of the hospitality industry. Specialized in Hotel Restaurant Management, gaining expertise in operations, service, and guest relations.