Open to opportunities

Charlene Tuazon

@charlenetuazon

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Customer service professional delivering exceptional support and resolving complex issues.

Philippines

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What I'm looking for

I seek a fast-paced, collaborative travel or service role where I can use AMADEUS GDS expertise, support VIP clients, and drive customer satisfaction while growing into greater operational responsibility.

I am a dedicated customer service professional with six years of experience supporting VIP clients and resolving complex travel-service issues. I consistently deliver clear, empathetic communication and practical solutions across phone and email channels.

My background includes transactional booking, cancellations, modifications, and refunds using the AMADEUS GDS, as well as coordinating flights, hotels, car bookings, and group business travel. I have experience with revenue monitoring and consolidating work results to improve operational efficiency.

I thrive in fast-paced environments and work well both independently and as a team player, with strengths in time management, problem solving, and maintaining accurate records including parts orders and warranty claims in service contexts.

I am seeking opportunities where I can apply my travel industry knowledge, GDS skills, and customer-first approach to improve customer satisfaction and operational outcomes.

Experience

Work history, roles, and key accomplishments

Senior Associate

WNS Global Services

Processed flight, hotel, and car bookings and handled cancellations/modifications and refunds using AMADEUS GDS; answered client inquiries via email and phone and escalated to supervisors when required. Consolidated communications across customer care branches and monitored daily service operations.

Customer Support Email Communication Escalation Management Monitoring Computer Literacy

Customer Service Representative

Enshored Inc.

Handled VIP clients and processed flights, hotel, and car bookings using AMADEUS GDS; managed cancellations, modifications, and refunds while providing professional email and phone support. Assisted group and business travel bookings and increased customer satisfaction through timely updates and empathetic problem resolution.

Customer Service Email Support Empathy Time Management

Service Coordinator

Sharaf DG

Coordinated service operations including parts ordering and warranty claims, answered client inquiries by phone and email, and communicated with customer care branches to maintain service levels. Monitored daily revenue and supported engineers by consolidating previous job information.

Client Communication Email Support Documentation Team Collaboration