Open to opportunities

Victoria Samuel

@victoriasamuel2

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Customer success and sales specialist focused on retention and client satisfaction.

Nigeria

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What I'm looking for

I seek a client-focused role where I can drive retention, use CRM and communication tools, grow in responsibility, and work within a supportive, outcome-driven team.

I am a customer success specialist with three years of experience in sales, retention, and client support, delivering measurable improvements in repeat business and satisfaction.

I excel at personalized client consultations, conflict resolution, and managing end-to-end customer journeys across retail and travel sectors, consistently meeting and exceeding targets.

Tech-savvy and adaptable, I leverage CRM tools, G Suite, Slack and Zoom to provide seamless support and reliable service while maintaining professional communication and strong relationship management.

Experience

Work history, roles, and key accomplishments

Customer & Sales Specialist

The Scent Atelier

Jan 2023 - Jan 2026 (3 years)

Provided personalized fragrance consultations and managed end-to-end sales and support, resolving shipping and product inquiries and boosting repeat business by 15%. Maintained brand standards and delivered high-touch client service for high-value customers.

Customer Retention Sales CRM Conflict Resolution Active Listening Consultation Order Management

Customer Service Representative

E&E Travels and Tour Company

Nov 2021 - Dec 2022 (1 year 1 month)

Served as primary contact for international and domestic bookings, managed client itineraries and visa/flight inquiries, and de-escalated disruptions to maintain high customer satisfaction.

Customer Service Communication CRM Data Entry Travel Operations Conflict Resolution

Fashion Sales Attendant

Razor Sharp

Oct 2019 - Oct 2021 (2 years)

Attended walk-in customers with personalized styling, managed inventory and consistently met sales targets over two years while handling returns and exchanges to preserve brand reputation.

Retail Sales Visual Merchandising Inventory Management Customer Service Returns Processing Relationship Building Reporting