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Victoria Rowland

@victoriarowland

I coordinate customer operations, CRM records, and cross-team service workflows in high-accountability healthcare environments.

United States

Message

What I'm looking for

I'm looking to apply my customer operations, CRM, documentation, and cross-functional coordination experience to support reliable service delivery and improve operational workflows.

At GE Precision Healthcare, I coordinate concurrent service activities, customer needs, and technical priorities while maintaining accurate records and meeting time-sensitive requirements.

I work across clinical staff, IT teams, leadership, vendors, and technicians to resolve issues, support smooth handoffs, and improve workflows, documentation, and communication processes.

Across Multimedical Systems, ERBE USA, Goldbelt Frontier, ERP International, and the U.S. Air Force, I've supported customers, managed service requests, coordinated projects, and maintained equipment and operational records.

I use Salesforce, DMLSS, and Nuvolo to manage customer, asset, service, and operational data, and I independently prioritize incoming requests through resolution.

Experience

Work history, roles, and key accomplishments

Current

Biomedical Equipment Technician II

Current

GE Precision Healthcare

Jan 2022 - Present (4 years 8 months)

Coordinate multiple concurrent service activities, customer needs, and technical priorities while maintaining accurate records and meeting time-sensitive requirements. Communicate with clinical staff, IT teams, leadership, vendors, and technicians to coordinate service and resolve issues.

Salesforce DMLSS Nuvolo Customer Service Workflow Coordination Problem Solving Communication Skills

Field Service Technician II

Multimedical Systems LLC

Oct 2021 - Jan 2022 (3 months)

Provided remote customer support nationwide, managing requests, coordinating follow-up, maintaining customer records, and communicating with technical teams to ensure timely resolution.

Customer Support Remote Support Record keeping Coordination

Technical Support Representative I

ERBE USA

Aug 2019 - Jan 2021 (1 year 5 months)

Served as a primary customer and sales support contact, coordinating requests, follow-up, proposals, and documentation across customers, sales representatives, and technical teams.

Customer Support Sales Support Documentation Coordination

Field Service Technician II

Goldbelt Frontier

May 2018 - Aug 2019 (1 year 3 months)

Managed equipment assets and records using asset-management software while coordinating scheduling, logistics, customer requirements, and service activities across multiple locations.

Asset Management Scheduling Logistics Coordination

Biomedical Equipment Technician I

ERP International

Feb 2015 - Mar 2018 (3 years 1 month)

Coordinated complex projects across clinical, IT, logistics, vendor, and leadership teams, managing timelines, documentation, communications, and workflow improvements.

Project Coordination Documentation Communication Skills Workflow Improvement

Biomedical Equipment Technician

U.S. Air Force

Jan 2014 - Jan 2018 (4 years)

Managed equipment records, scheduling, procurement, and lifecycle activities while coordinating with medical staff, leadership, logistics teams, and vendors to maintain operational readiness.

Equipment Management Scheduling Procurement Coordination