Victoria Okyere

Support medical outreach and community-based care delivery by providing implementation planning, workflow support, SOP development, and stakeholder coordination.

Strategic partner and acting chief of staff to the VP/COO across six non-clinical departments within an 867-bed academic health system, leading special projects that improved access to care, patient flow, and operational performance.

Kept clinical, compliance, finance, and operational teams aligned on leadership priorities by coordinating multi-department programs from planning through implementation. Improved visibility and decision-making by building executive dashboards, program trackers, and standardized project documentation.

Maintained documentation quality and protocol adherence for a remote team of 7 contact tracers during a rapidly evolving public health response. Enabled real-time program adjustments by analyzing case and team performance data and surfacing trends and operational issues to leadership and community partners.

Supported 800+ Medicaid and Medicare patients with chronic conditions by directing ambulatory care coordination workflows, service delivery, and protocol adherence across a 12-person team.

Maintained continuity of care for 45 youth in CMS-funded Medicaid programs by coordinating access, referrals, care follow-up, and documentation across external provider organizations.

Master of Science in Healthcare Administration from Fordham University, completed in August 2020.

Master of Business Administration in Health System Management from Grand Canyon University, completed in 2019.

Bachelor of Science in Health and Human Services from the University at Buffalo, completed in May 2016.