Victoria Okon

I am a dynamic and results-driven client success representative with a proven track record of building strong client relationships and ensuring customer satisfaction. My expertise lies in identifying client needs, resolving issues, and driving product adoption, which has consistently led to improved client retention.

In my previous role as a Customer Service Manager, I developed and implemented customer success strategies that increased retention rates by 20% over one year. I managed a portfolio of over 50 clients, achieving a remarkable satisfaction rating of 95% through timely responses and effective problem resolution. My proactive approach includes conducting regular check-ins with clients to identify their needs and promote additional services, ensuring a seamless and positive experience.