Victoria Okon
@victoriaokon
Dynamic client success representative focused on building strong relationships.
ZimbabweWhat I'm looking for
I am a dynamic and results-driven client success representative with a proven track record of building strong client relationships and ensuring customer satisfaction. My expertise lies in identifying client needs, resolving issues, and driving product adoption, which has consistently led to improved client retention.
In my previous role as a Customer Service Manager, I developed and implemented customer success strategies that increased retention rates by 20% over one year. I managed a portfolio of over 50 clients, achieving a remarkable satisfaction rating of 95% through timely responses and effective problem resolution. My proactive approach includes conducting regular check-ins with clients to identify their needs and promote additional services, ensuring a seamless and positive experience.
Experience
Work history, roles, and key accomplishments
Client Success Representative
Victoria Okon
Developed and implemented customer success strategies that increased customer retention rates by 20% over one year. Managed a portfolio of 50+ clients, achieving a satisfaction rating of 95% through timely responses and problem resolution.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calabar
Bachelor of Science, Business Management
Studied business management principles and practices. Focused on developing skills in client relationship management and customer satisfaction.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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