At Omotanwa, I responded to 30–50 customer enquiries each week through WhatsApp and social media, and coordinated orders from request to delivery. I worked with vendors and delivery partners to support timely fulfilment.
I resolved customer complaints with calm communication and practical solutions, and followed customer concerns through to resolution. I also maintained accurate records of orders, payments, and customer details.
At CedarCreek, I served as the primary contact for families and shared updates on pupil development. I managed communications with 50 parents and stakeholders, resolving enquiries within an average 24-hour response window.
