victoria lazova

Designs and delivers online English Literature lessons via Zoom and Google Drive, applying critical theory to discussions and helping students build confidence in analysis and expression.

Ensured food preparation and service met quality and safety standards, assisted senior management with daily operations, and trained new staff on policies and POS systems to improve service consistency.

Managed daily restaurant operations, implemented upselling strategies to increase revenue, tracked inventory and coordinated vendor orders, and oversaw scheduling and payroll for staff.

Created engaging lessons incorporating multimedia (films, songs, literature) to teach Russian and foster a positive learning environment during a short-term teaching assignment.

Translated essays and documents between Greek and English, ensuring accuracy and high quality while managing multiple projects and meeting deadlines.

Handled customer enquiries and technical issues via telephone, provided accurate product and promotion information, and de-escalated situations to maintain customer satisfaction.

Completed a Bachelor of Arts in English Literature focusing on literary analysis and critical theory.

Attained IELTS certification administered by Cambridge Assessment English in 2021.

Completed secondary education at the 3rd General Lyceum of Stavroupoli in Thessaloniki, Greece.

Achieved a proficiency-level certification from Michigan Language Assessment.