Tom Browne-Wilkinson

Collaborated with clients to develop compelling copy aligned with brand voice, marketing goals, and target audience, creating persuasive and engaging content for various digital platforms. Conducted research on industry trends and customer insights to inform content marketing strategies across diverse projects. Managed multiple projects with conflicting priorities and deadlines simultaneously, mai

Managed restaurant operations including rota management, staff hiring, onboarding, and training, providing administrative support for smooth daily running. Oversaw financial forecasts, actively working to hit projected targets through staff incentives and training, and managed bookings using platforms like Opentable, The Fork, and Quandoo. Held sole responsibility for EOW reporting, banking, and c

Held sole responsibility for creating and managing staffing rotas for an 80-member team, including hiring, onboarding, and daily management. Ensured compliance with food hygiene standards and managed building certifications, demonstrating strong organizational skills. Ran peak-time services, coordinating bar, kitchen, and floor staff to ensure cohesive customer experience and achieve projected tar

Involved in implementing company ethos and offerings both internally to staff and externally to customers, quickly establishing as an integral and stabilising team member. Provided exceptional customer service, thriving on the interpersonal nature of the role within the team. Undertook two specialised HOP training courses; hosting and floor service.

Managed the social media output of this bistro wine bar, including regular Instagram and Facebook posting advertising specials and seasonal offerings. Held sole responsibility for staff management, encompassing promotions, disciplinary actions, hiring, and training new staff. Collaborated closely with the Operation Management Team on a business plan to reflect commercial aims for company expansion

Managed cellar and stock control, including all ordering for the bar and line cleaning. Responsible for staff training and management of a 20-person team with varying availability. Went above and beyond prescribed duties to deliver high quality food under time constraints.

Assisted the General Manager in running this food-led pub, responsible for cellar management, ordering, and stock-take of the entire bar area. Facilitated extensive inter-department communication between the kitchen and bar staff, fostering a cohesive team. Played an active role in all staff training initiatives.

Grade: Incomplete

Undertook studies in Journalism at the University of Westminster. The degree was not completed.

Grade: Merit, Merit, Pass (A-Level Equivalent: B,B,C)

Completed a BTEC National Diploma in Media Studies with a focus on Moving Image. Achieved Merit, Merit, Pass grades, equivalent to A-Levels B, B, C.

Grade: A-C

Achieved 8 GCSEs with grades A-C. Subjects included English Literature and Language, Maths, Photography, Physical Education, and Media Studies.