Open to opportunities

Destiny Taylor

@destinytaylor1

Message

Detail-oriented AI data specialist focused on annotation, QA, and LLM evaluation.

United States

Message

What I'm looking for

I seek roles focused on AI data annotation and LLM evaluation with strong QA processes, clear guidelines, and opportunities to improve model performance and dataset integrity.

I am a Detail-oriented AI Data Specialist with a Bachelor of Science in Information Technology and hands-on experience in data annotation, quality assurance, and LLM evaluation. I combine technical troubleshooting experience with domain knowledge in customer service and software/hardware evaluation to produce reliable training data.

At Alignerr and Outlier AI I reviewed multi-turn conversations, designed stress tests to expose model breakdowns, and authored golden responses and precise failure justifications. I edited and refined rubrics for clarity and verifiability and applied objective decision frameworks to rate model outputs.

Previously, I provided technical support and training — achieving a 90% first-contact resolution rate and reducing repeat service calls by 60% — and led virtual training programs for technicians while producing documentation and workflow guides that improved knowledge transfer.

I bring disciplined QA practices, experience with annotation platforms such as Labelbox, and strong attention to guideline adherence and data quality. I am goal-focused, process-oriented, and committed to producing high-integrity datasets that improve model performance.

Experience

Work history, roles, and key accomplishments

Current

AI Evaluation Analyst

Current

Alignerr

Oct 2025 - Present (4 months)

Reviewed multi-turn AI conversations to assess alignment and determine usability, edited and refined evaluation rubrics, and rated model responses using structured criteria to ensure high-quality evaluation data.

AI Evaluation & QA Labelbox Alignment Testing Multi Turn Conversation Analysis

Current

Data Annotator

Current

Outlier AI

Oct 2025 - Present (4 months)

Designed multi-turn conversational stress tests to elicit model failures, authored golden responses and failure justifications, and evaluated LLM outputs against strict rubrics to identify drift and reasoning gaps.

Data Normalization Quality Assurance

Technical Support Representative

Rheem Manufacturing

Jan 2025 - Nov 2025 (10 months)

Provided remote technical assistance to contractors and customers, achieved a 90% first-contact resolution rate and reduced repeat service calls by 60% through clear guidance and improved troubleshooting processes.

Technical Support Troubleshooting Ticketing Systems Documentation First Contact Resolutions Process Improvement

Technical Training Specialist

SquareTrade

Aug 2020 - Sep 2023 (3 years 1 month)

Led virtual training for 50+ technicians, developed technical documentation and workflow guides, and used performance metrics to improve training materials and operational processes.