Open to opportunities

Rose Katz

@rosekatz

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AI Trainer with expertise in data annotation and customer service.

Zimbabwe

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What I'm looking for

I seek a role that allows me to leverage my AI training skills while fostering a collaborative and innovative work environment.

I am an AI Trainer currently focused on training chatbots to enhance their capabilities and ensure user safety. My role involves evaluating AI responses to prevent harmful outputs, contributing to the development of sophisticated AI programs. With a background in psychology, I leverage my understanding of human behavior to improve AI interactions.

Previously, I worked as a Search Engine Evaluator, where I analyzed web page quality and search result relevance. My linguistic analysis skills allowed me to assess search outcomes effectively, identifying issues and suggesting improvements for better user experiences. My experience in customer service roles, including as a delivery driver and crew trainer, has honed my conflict resolution and communication skills, ensuring high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

Data Annotation Tech

Dec 2023 - Present (1 year 6 months)

Trained AI chatbots to contribute to the development of sophisticated AI programs. Evaluated AI chatbot responses and ensured they did not provide harmful answers to users.

AI Training Chatbot Evaluation Content Moderation AI Development Quality Assurance

Delivery Driver

GoPuff

Oct 2021 - May 2024 (2 years 7 months)

Maintained a 99% on-time delivery rate with high customer satisfaction. Successfully resolved customer conflicts and demonstrated excellent time management and attention to detail.

On Time Delivery Customer Service Conflict Resolution Time Management Navigation

Search Engine Evaluator

Appen

Jul 2023 - Feb 2024 (7 months)

Analyzed and evaluated the quality of web pages and relevance of search results based on provided guidelines. Utilized linguistic analysis to assess search engine outcomes and identified issues to suggest improvements.

Search Engine Evaluation Linguistics Data Analysis Reporting

Delivery Driver

Grub Hub

Aug 2019 - Oct 2021 (2 years 2 months)

Ensured on-time deliveries and conducted thorough order checks to minimize mistakes. Demonstrated outstanding customer service and navigated routes efficiently, resolving customer inquiries promptly.

On Time Delivery Order Accuracy Customer Service Conflict Resolution Communication

Crew Trainer

McDonald's

Nov 2010 - Aug 2016 (5 years 9 months)

Demonstrated proficiency in cash handling and trained new team members on POS systems and food preparation. Led teams, prepared beverages, resolved conflicts, and mentored staff to foster a positive environment.

Team Leadership Conflict Resolution Customer Service Mentoring

Education

Degrees, certifications, and relevant coursework

Lane Community College

Certificate, Basics of Healthcare

2015 - 2016

Completed a certificate program covering fundamental concepts in healthcare. Acquired basic knowledge relevant to the healthcare field.

University of Oregon

Bachelor of Science, Psychology

2006 - 2010

Completed coursework focusing on psychological theories, research methods, and human behavior. Gained foundational knowledge in various areas of psychology.

Lane Community College

Associates of Art, Oregon Transfer

2005 - 2007

Pursued studies in arts and humanities, fulfilling requirements for the Oregon Transfer program. Developed a broad understanding across multiple disciplines.