At Oclinicals, I coordinated daily workflows for a team of 30+ specialists and maintained operational accuracy above 98%. I supported the data operations team with high-volume data validation, entry, and record-keeping.
I conducted quality assurance audits and error-reconciliation reviews, identifying discrepancies and implementing solutions to reduce rework and prevent delays. I also supported onboarding, training, and performance feedback for team members.
At Miresan Call Center, I managed inbound customer communications and updated records in internal database systems. I handled account issues and escalated complex cases while working under strict privacy guidelines.
