Victoria Gómez
@victoriagmez
Dedicated Service Desk Technician with a focus on customer support.
What I'm looking for
I'm Victoria Gómez, a Service Desk Technician with a passion for providing exceptional customer support. My experience at IBM has equipped me with the skills to troubleshoot and resolve a variety of technical issues, ensuring that clients receive timely and effective assistance. I thrive in both independent and team settings, believing that collaboration drives success.
Throughout my career, I have consistently sought improvement and innovation. My role as an Administrative Assistant at Sacks & Sacks Law Firm allowed me to hone my communication skills, where I was the first point of contact for clients, providing them with essential information and support. I am committed to continuous learning and applying new knowledge to enhance my performance and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Service Desk Tech
IBM
Nov 2020 - Present (4 years 8 months)
Provided helpdesk support via phone and ticketing system for desktop software, hardware, and peripherals. Assisted with client device integration and escalated issues to Tier 2 as needed, ensuring customer expectations were set for follow-up.
Administrative Assistant
Sacks & Sacks Law Firm
Jan 2020 - Jan 2021 (1 year)
Served as the attorney's assistant, handling client calls, providing information about legal services, and managing consultations. Acted as the first point of contact for potential clients through various communication channels.
BPO Tax Consultant
TATA Consultancy Services
Jan 2018 - Feb 2018 (1 month)
Coordinated property tax data exchange between mortgage companies and tax agencies. Managed customer inquiries, invoicing, and ensured accuracy in tax provisions and reconciliations.
Education
Degrees, certifications, and relevant coursework
Administration
Administration
2013 -
High School
High School Diploma
2005 - 2008
Availability
Location
Authorized to work in
Job categories
Interested in hiring Victoria?
You can contact Victoria and 90k+ other talented remote workers on Himalayas.
Message VictoriaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
