Victoria GómezVG
Open to opportunities

Victoria Gómez

@victoriagmez

Dedicated Service Desk Technician with a focus on customer support.

Mexico
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I'm Victoria Gómez, a Service Desk Technician with a passion for providing exceptional customer support. My experience at IBM has equipped me with the skills to troubleshoot and resolve a variety of technical issues, ensuring that clients receive timely and effective assistance. I thrive in both independent and team settings, believing that collaboration drives success.

Throughout my career, I have consistently sought improvement and innovation. My role as an Administrative Assistant at Sacks & Sacks Law Firm allowed me to hone my communication skills, where I was the first point of contact for clients, providing them with essential information and support. I am committed to continuous learning and applying new knowledge to enhance my performance and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

IB
Current

Service Desk Tech

IBM

Nov 2020 - Present (4 years 8 months)

Provided helpdesk support via phone and ticketing system for desktop software, hardware, and peripherals. Assisted with client device integration and escalated issues to Tier 2 as needed, ensuring customer expectations were set for follow-up.

SF

Administrative Assistant

Sacks & Sacks Law Firm

Jan 2020 - Jan 2021 (1 year)

Served as the attorney's assistant, handling client calls, providing information about legal services, and managing consultations. Acted as the first point of contact for potential clients through various communication channels.

TS

BPO Tax Consultant

TATA Consultancy Services

Jan 2018 - Feb 2018 (1 month)

Coordinated property tax data exchange between mortgage companies and tax agencies. Managed customer inquiries, invoicing, and ensured accuracy in tax provisions and reconciliations.

Education

Degrees, certifications, and relevant coursework

AD

Administration

Administration

2013 -

HS

High School

High School Diploma

2005 - 2008

Tech stack

Software and tools used professionally

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Victoria Gómez - Service Desk Tech - IBM | Himalayas