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Victoria Diaz

@victoriadiaz3

I streamline complex benefits operations, reconciliation, reporting, and process improvement for large healthcare clients.

United States

Message

What I'm looking for

I'm seeking healthcare administration, HR benefits, benefits operations, or accounting-related work where I can use spreadsheet analysis, auditing, reporting, and process optimization to improve accuracy and efficiency.

At bswift, I manage end-to-end benefits operations for client groups of 50K to 600K employees across health, retirement, wellness, and disability programs. I use advanced Excel, PivotTables, data models, and bswift reporting to reconcile data, validate eligibility and rates, resolve discrepancies, and improve reporting visibility.

Previously at WellMed, I trained and supported 110+ clinic locations during a major system transition while auditing accounts receivable and strengthening payment accuracy. I build SOPs, training materials, and scalable workflows, and I use generative AI to accelerate documentation and improve process efficiency.

Experience

Work history, roles, and key accomplishments

Senior Specialty Operations Associate

BSWIFT

Jan 2022 - Jan 2026 (4 years)

Managed end-to-end benefits operations for large client groups, including audits, rate verification, and eligibility accuracy. Developed advanced Excel models and SOPs to improve data visibility and reduce manual processing time.

Bswift Excel Pivot Tables Data Reconciliation Benefits Administration SOP Development Process documentation Generative AI Vendor Management Training

Trainer, Accounts Receivable, Auditor

WellMed

Jan 2018 - Jan 2022 (4 years)

Led training and auditing for 110+ clinic locations during a system transition. Developed training programs and performed detailed audits of patient payments and accounts receivable.

Training Audit Accounts Receivable Excel Pivot Tables SOP Development Process documentation Change Management