Victoria Delgado

Provided comprehensive administrative support, including scheduling appointments, sending follow-ups, and drafting record requests. Managed calendars and maintained strong client relations while assisting with onboarding processes.

Provided active advice and support in social media management, content generation, and digital strategy for a civil society organization. Focused on reproductive rights and access to sexual health for women in Hidalgo, Mexico.

Provided executive support to the management team and Team Leader, coordinating schedules and taking detailed notes. Planned and executed virtual events and meetings, tracking their progress and delivering daily social media updates.

Managed customer requirements and resolved problems using effective communication skills, entering detailed records of customer interactions. Contributed to continuous service improvement by providing feedback and suggestions based on customer interactions.

Supervised and created content for social media, intranet, and the company website, managing internal and external strategic communication. Led the digital department and managed multidisciplinary teams as part of the Innovation Committee.

Completed a program focused on UX writing principles and practices. Gained skills in crafting user-centered content for digital products.

Undertook studies in product management, covering various aspects of product lifecycle and strategy. Developed an understanding of product development and market analysis.

Obtained a diploma in Digital Marketing, focusing on strategies and tools for online promotion. Studied various aspects of digital campaigns and analytics.

Completed a Bachelor's degree with a minor in Creative & Strategic Writing. Gained comprehensive knowledge in communication theories, advertising strategies, and content creation.