Open to opportunities

Victoria Concepción

@victoriaconcepcion

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Experienced business operations specialist focused on revenue management.

Panama

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth in client engagement and revenue optimization.

With over 8 years of experience in revenue management, hospitality, and customer service, I have honed my skills in business operations, particularly in remote settings for US companies. My role as a Client Success Coordinator at Clean Tu Casa has allowed me to develop innovative solutions, such as a Slack reminder system that increased repeat business by 25% and significantly improved our online reputation.

Previously, as a Revenue Management Coordinator for Bern Hotels & Resorts, I successfully managed pricing strategies across multiple properties, utilizing data insights to optimize revenue. My educational background in Digital Marketing and Social Media Management complements my hands-on experience, enabling me to enhance online presence and client engagement effectively.

Experience

Work history, roles, and key accomplishments

Current

Client Success Coordinator

Current

Clean Tu Casa LLC

Nov 2021 - Present (3 years 6 months)

Acted as the liaison between teams and clients, ensuring smooth communication. Developed a Slack reminder system that increased repeat business by 25% and improved online feedback significantly.

Client Relationship Management Communication Process Optimization Scheduling Slack Team Coordination Customer Service Problem Solving

Freelance Content Creator & Community Manager

Pizzeria Don Gennaro

Nov 2023 - Mar 2024 (4 months)

Enhanced local SEO and created engaging content, leading to significant increases in social media engagement and impressions. Launched a successful Instagram promotion.

Content Creation SEO Social Media Management Community Engagement Marketing Strategy Data Analysis Communication Problem Solving

Customer Success Associate

Vower Inc

Oct 2021 - Sep 2022 (11 months)

Understood client needs and streamlined the recruitment process by updating the database and aligning candidate profiles with job descriptions.

Client Relationship Management Recruitment Database Management Communication Problem Solving Social Media Management Team Coordination

Revenue Management Coordinator

Bern Hotels & Resorts

Dec 2017 - Nov 2021 (3 years 11 months)

Managed pricing strategies and occupancy restrictions for multiple properties. Conducted performance analysis to optimize revenue and developed packages for online platforms.