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Agochukwu Favour

@agochukwufavour

Customer Support Specialist with Glo Service Provider, resolving customer issues and achieving 90% first contact resolution.

Nigeria

Message

What I'm looking for

I'm open to global remote roles across all time zones.

At Glo Service Provider, I responded to customer inquiries, handled complaints, and followed up on unresolved issues. I achieved 90% first contact resolution and consistently met 90% SLA compliance.

At The Becoming Circle Global, I responded to customer questions through digital channels and supported documentation and customer information organization. I use HubSpot CRM, Zendesk, and Intercom for customer support and ticket management.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

The Becoming Circle Global

Jan 2025 - Present (1 year 8 months)

Responded to customer questions via digital channels, assisted with service information, and recorded interactions. Provided administrative support and collaborated with team members to resolve issues and maintain workflows.

Customer Support Digital Communication Administrative Support Documentation Follow up Teamwork Empathy Patience

Customer Service Representative

Glo Service Provider

Jan 2024 - Dec 2025 (1 year 11 months)

Responded to customer inquiries through phone and other channels, handled complaints, logged issues, and escalated complex cases. Maintained accurate records and followed up on unresolved issues to ensure customer satisfaction.

Customer Support Complaint Resolution Active Listening Data Entry Documentation Escalation Management Follow up Troubleshooting