Victoria Abba

I’m a Customer Service Support and Administrative Support professional with 2+ years of experience delivering customer-focused support in fast-paced environments. I manage high-volume client communications, maintain accurate CRM systems, and streamline administrative workflows with a strong focus on responsiveness and measurable operational efficiency.

At SRADeV Nigeria, I managed 50+ weekly client interactions via email and phone while maintaining a 95%+ response rate within 24 hours. I coordinated 30+ appointments weekly, reducing scheduling conflicts by 40%, and improved data accuracy and retrieval efficiency by 30% through HubSpot CRM management; I also streamlined internal admin processes, reducing task turnaround time by 25%. As a freelance remote assistant, I handled inbound inquiries across multiple channels, resolved 90% of issues on first contact, converted inquiries into confirmed bookings/services, and supported reliable calendar coordination and documentation for follow-up.