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Victor GithuVG
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Victor Githu

@victorgithu1

Executive operations assistant at Africa Wilderness Journeys who produced a full marketing roadmap and fixed its customer inquiry pipeline.

Kenya
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At Africa Wilderness Journeys, I support the founder with scheduling, email triage, travel coordination, meeting notes, and action-item tracking. I also conduct market research and summarize findings to inform leadership decisions.

I produced a full marketing roadmap and manage the company's online presence and listings on TripAdvisor and Viator. When a technical breakdown disrupted the customer inquiry pipeline, I fixed the PHP/CORS contact form issue and restored reliable lead capture.

Across Africa Wilderness Journeys, Abis Salon, Delight Beauty Hub, and Smiles OHC Dental, I manage social content from planning through publishing. I use Buffer, Hootsuite, Later, and Canva, and adapt messaging for the dental practice's healthcare audience.

My background also includes remote Swahili-English interpreting for U.S.-based clients through Future Group, including healthcare encounters. I bring a cybersecurity and data privacy foundation, and use Claude to draft documents and summarize research while fact-checking its outputs.

Experience

Work history, roles, and key accomplishments

FG
Current

Swahili-English Remote Interpreter

Future Group

Apr 2025 - Present (1 year 6 months)

Delivered real-time interpretation for U.S.-based clients, including healthcare encounters, with strict confidentiality. Completed Martti's 80-hour interpreter training and produced a CCHI Mini-Glossary Project.

SE

Customer Support Specialist

Self-employed

Jan 2022 - Dec 2024 (2 years 11 months)

Delivered live chat, email, and phone support for international SaaS and e-commerce clients. Maintained detailed CRM and ticketing records of interactions and resolutions.

AU

Retail Customer Support Representative

AutoXpress

Aug 2021 - Aug 2022 (1 year)

Responded to high volumes of customer inquiries across channels, ensuring prompt, professional interactions. Diagnosed and resolved product/service issues and processed returns accurately.

AG

Customer Relationship Manager

ABIS Group

May 2018 - Apr 2021 (2 years 11 months)

Implemented and managed a CRM platform to centralize client bookings and track pipeline status. Analyzed customer feedback data and served as primary point of contact for escalated concerns.

AJ

Sales Team Recruiter & Pipeline Coordinator

Africa Wilderness Journeys

Jul 2016 - Dec 2018 (2 years 5 months)

Managed end-to-end recruitment pipeline for a commission-based sales team, partnering with HR on candidate selection. Analyzed travel and booking data in Excel and SQL, and built data visualization dashboards.

Education

Degrees, certifications, and relevant coursework

Google logoGO

Google

Google Cybersecurity Certification, Cybersecurity

Currently pursuing the Google Cybersecurity Certification to deepen expertise in cybersecurity practices.

Southern New Hampshire University logoSU

Southern New Hampshire University

Bachelor of Science, Cybersecurity and Data Analytics

Grade: Cum Laude, GPA 3.6

Earned a Bachelor of Science in Cybersecurity and Data Analytics with Cum Laude honors and a GPA of 3.6.

United States International University – Africa logoUA

United States International University – Africa

Bachelor of Arts, International Business Administration

2015 - 2020

Pursued a Bachelor of Arts in International Business Administration, gaining a foundation in business and international operations.

NL

National Cyber League

National Cyber League, Cybersecurity

Participated in the National Cyber League Spring 2024 competition, applying cybersecurity skills in a competitive environment.

MA

Martti

80-Hour Interpreter Training Curriculum, Interpreting

Activities and societies: CCHI Mini-Glossary Project

Completed the 80-hour interpreter training curriculum and produced a CCHI Mini-Glossary Project on Swahili respiratory medicine terminology.

Clifford Chance logoCC

Clifford Chance

Cyber Security Global Job Simulation, Cybersecurity

Completed a global job simulation focused on GDPR-compliant data breach response and stakeholder notifications.

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