javan ben

I’ve supported ClassPass, Mindbody, and JetBlue through high-volume customer service, resolving billing, membership, account, technical, reservation, ticketing, and itinerary issues.

At CCI Kenya, I maintained 95%+ CSAT while managing concurrent Zendesk chat sessions and handling complex, high-stress situations with empathy, de-escalation, and clear cross-market communication. I also used Sabre GDS to support JetBlue customers with travel bookings and flight-related assistance.

As an independent Digital Growth Strategist and Social Media Manager, I build content calendars, posting workflows, and audience-focused strategies across TikTok, Instagram, Facebook, and related channels. I create and repurpose short-form videos, captions, voiceover-led content, and brand assets using Canva, CapCut, Meta Business Suite, ChatGPT, Claude, and platform analytics.

I’ve also increased digital engagement for a high-profile musician by 30% through strategic content planning and consistent social media execution. I bring hands-on experience in community management, brand voice, audience engagement, executive support, scheduling, travel coordination, and content production.