Victor Choge

As a dedicated customer service specialist with over three years of experience, I have honed my skills in supporting e-commerce and tech clients in both remote and call center environments. My proficiency in CRM tools like Zendesk and Salesforce has enabled me to excel in conflict resolution, order processing, and achieving first-contact resolution. I take pride in my track record of exceeding performance metrics, which reflects my commitment to delivering exceptional service.

Currently, I am the founder of an online store, cases.ke, where I manage all aspects of the business, from customer service to sales strategies on social media platforms like Instagram and WhatsApp. My ability to analyze customer feedback has been instrumental in improving service quality and boosting sales. Previously, I worked as a Call Center Agent at CCI Global, where I managed high volumes of customer interactions and consistently exceeded service level targets. My experience as a Customer Service Representative at CASETiFY further solidified my expertise in resolving customer issues and maintaining high satisfaction scores.