Elsie Ida
@elsieida
I resolve customer issues across call center and front desk environments.
KenyaWhat I'm looking for
At Tawala Gardens Hotel, I manage reservations, walk-ins, guest check-ins, transactions, inquiries, and complaints while streamlining front desk operations. Previously at CCI Kenya, I handled high-volume inbound calls, resolved customer complaints, processed orders and payments, and met performance metrics for response time and customer satisfaction.
I've also supported product selection and repeat business at Jiji Kenya and Bonface Fashions. With over three years of customer-facing experience, I bring calm problem solving, patience, and professional communication to every interaction.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Tawala Gardens Hotel
Jan 2024 - Present (2 years 7 months)
Deliver high-quality customer service in a fast-paced environment, managing reservations, walk-ins, and inquiries. Handle guest check-ins, complaints, and transactions while streamlining front desk operations.
Customer Service Representative
CCI Kenya
Nov 2021 - Jun 2023 (1 year 7 months)
Managed high-volume inbound calls, handling customer inquiries and support requests. Resolved complaints, processed orders and payments, and consistently met performance metrics.
Offline Sales Manager
Jiji Kenya
May 2021 - Sep 2021 (4 months)
Supported customers in product selection, increasing conversion rates. Delivered tailored recommendations and built long-term client relationships to improve repeat business.
Sales Representative
Bonface Fashions
Jan 2018 - Dec 2019 (1 year 11 months)
Provided personalized customer service and product guidance. Maintained strong client relationships and drove repeat sales.
Education
Degrees, certifications, and relevant coursework
Multimedia University
Diploma, Mass Media Communication
2018 - 2020
Pursued a Diploma in Mass Media Communication, gaining foundational knowledge in media and communication.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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