Ciku MutheeCM
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Ciku Muthee

@cikumuthee

Dedicated customer service professional with extensive client relations experience.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused professional with extensive experience in customer service and client relations. Throughout my career, I have honed my skills in handling inquiries, resolving issues efficiently, and providing excellent support to enhance customer satisfaction. My strong communication skills and problem-solving abilities enable me to build positive relationships with clients and ensure their needs are met.

In my previous roles at Right Source LLC and Afni LTD, I successfully assisted customers with inquiries, complaints, and service requests via various channels, including phone, email, and chat. I take pride in maintaining a high level of professionalism and utilizing CRM software to track customer interactions, ensuring timely follow-ups and resolutions. My proactive approach to delivering outstanding service has contributed to process improvements and enhanced service efficiency.

Experience

Work history, roles, and key accomplishments

RL

Customer Support Associate

Right Source LLC

Jan 2024 - Dec 2024 (11 months)

Assisted customers with inquiries, complaints, and service requests via phone, email, and chat. Provided accurate and timely information to resolve issues efficiently while maintaining professionalism and building positive relationships with clients.

Education

Degrees, certifications, and relevant coursework

Missouri State University logoMU

Missouri State University

Associate Degree, Journalism

2021 -

Completed an Associate Degree in Journalism, focusing on media practices, writing skills, and communication strategies.

JS

Jefferson High School

High School Diploma

Obtained a High School Diploma, completing a curriculum that included various subjects and extracurricular activities.

Tech stack

Software and tools used professionally

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Ciku Muthee - Customer Support Associate - Right Source LLC | Himalayas