Open to opportunities

Shaka Regau

@shakaregau

Message

Customer-focused professional with expertise in data analysis and support.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a customer-focused and growth-driven professional with extensive experience in customer service, data analysis, and technical support. Currently, I work at Kofisi Africa, where I support global organizations like AWS, GIZ, and the Gates Foundation. My role involves collaborating with vendors, clients, and teams to deliver e-commerce solutions that align with business goals.

Previously, I served as the Assistant Customer Service Manager at Optica Kenya, where I analyzed sales and feedback to identify trends, leading to a 20% improvement in service quality and efficiency. I utilized various CRM tools, including Freshdesk, Zoho, and SAP, for reporting and performance tracking, ensuring that our team met and exceeded customer expectations.

Experience

Work history, roles, and key accomplishments

Current

IT Customer Support

Current

Kofisi Africa

Jan 2024 - Present (1 year 8 months)

Supported global organizations, including AWS, GIZ, and the Gates Foundation, at Kofisi workspace centers. Collaborated with vendors, clients, and teams to deliver and support e-commerce solutions aligned with business goals.

Shopify MS Office Unify Firewalls

Assistant Customer Service Manager

Optica Kenya

Jan 2021 - Jan 2024 (3 years)

Analyzed sales and feedback to identify trends, improving service quality and boosting efficiency by 20%. Utilized CRM tools such as Freshdesk, Zoho, SAP, and Excel for reporting and tracking performance.

Freshdesk Zoho SAP Microsoft Excel Customer service management Data Analysis

Education

Degrees, certifications, and relevant coursework

Strathmore University

Degree, Business Information Technology

Studied Business Information Technology at Strathmore University. Gained knowledge in various aspects of business and technology.

Strathmore University

Diploma, Business Information Technology

Completed a Diploma in Business Information Technology at Strathmore University. Developed foundational skills in IT and business applications.

Hillcrest International School

IGCSE, British Secondary Education

Obtained British Secondary Education (IGCSE) from Hillcrest International School. Focused on a broad curriculum to build a strong academic foundation.