Abigail Okolo

I’m a customer-focused professional with experience across customer service, administration, and front-desk operations. I handle client inquiries, resolve complaints, and keep interactions professional—even under pressure—while ensuring a smooth customer experience.

At Moniepoint Microfinance Bank, I’ve served as a Personal Relationship Manager, creating customer accounts, activating ATM cards, and retaining customers by building long-term relationships. Previously, as a Front Desk Officer at Sozzo Diagnostics and LJ Incorporation, I greeted visitors, managed multi-line phone systems, coordinated with internal departments, and supported day-to-day service delivery through accurate documentation and reporting.

I bring strong communication, time management, multitasking, confidentiality, and conflict resolution skills, along with proficiency in MS Office and office technology. With certifications in customer service excellence, customer relationship management, soft skills, and virtual assistant training, I’m excited to bring reliable service and operational support to an international team.