Victor Amukena Sitwala
@victoramukenasitwala
Sales and client acquisition expert specializing in high-ticket closing and CRM-driven pipeline growth.
ZambiaWhat I'm looking for
I am a dynamic sales and customer service professional with over eight years of experience in appointment setting, client acquisition, and digital marketing. I focus on driving revenue growth by combining relationship-building with data-driven pipeline management.
My background includes managing CRMs such as HubSpot, Salesforce and Zoho, and implementing AI-assisted lead generation and outreach automation to increase efficiency. I have a track record of exceeding KPIs, maintaining 100% CRM data accuracy, and improving conversion rates.
In recent roles I closed high-value deals, coordinated cross-time-zone calendars, and ensured smooth handoffs between prospecting and delivery teams. I emphasize clear communication, meticulous follow-up, and strong client relationships.
I am seeking a Sales Assistant / SDR role where I can contribute proven appointment-setting and qualification skills, optimize sales pipelines, and help scale revenue for a remote or international team.
Experience
Work history, roles, and key accomplishments
Business Development Representative
Incogene Services Network
Jan 2023 - Present (2 years 10 months)
Lead client acquisition and sales strategy for digital services, qualifying and engaging leads to secure high-value meetings and coordinating CRM-driven handoffs to ensure client satisfaction.
Customer Service Specialist
Great North Road Academy
Jan 2019 - Jan 2023 (4 years)
Handled client inquiries and administrative tasks while supporting digital marketing efforts including social media, content creation, and SEO to strengthen client relationships and engagement.
Sales Representative
Elevate Digital Solutions
Jan 2020 - Dec 2022 (2 years 11 months)
Closed high-value digital services deals ($1,000–$5,000) and improved sales conversion rates by 30% through discovery calls, qualification, and tailored follow-up processes.
Appointment Setter
CapePoint Solutions
Jan 2017 - Dec 2019 (2 years 11 months)
Scheduled qualified appointments across multiple time zones, managed calendars for sales reps, and maintained accurate CRM records to enable smooth handoffs and higher conversion rates.
Education
Degrees, certifications, and relevant coursework
ALAlison
Diploma in Digital Marketing, Digital Marketing
2020 - 2020
Completed a Diploma in Digital Marketing covering social media, content creation, and SEO techniques.
ALAlison
Certificate in Using CRM Systems Effectively, Customer Relationship Management
2016 - 2016
Completed a Certificate in Using CRM Systems Effectively covering CRM tools and data management practices.
ALAlison
Diploma in Business Development & Relationship Management, Business Development
2015 - 2015
Completed a Diploma in Business Development & Relationship Management focused on client acquisition and relationship strategies.
Zambia Institute of Business Studies
Bachelor of Business Administration, Business Administration
2010 - 2014
Completed a Degree in Business Administration focusing on foundational business, management, and administrative practices.
ALAlison
Certificate in Customer Service Training, Customer Service
2013 - 2013
Completed a Certificate in Customer Service Training covering client communication and service best practices.
ALAlison
Diploma in Sales Management, Sales Management
2012 - 2012
Completed a Diploma in Sales Management focusing on sales techniques and management principles.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
Skills
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