Niveditha Elangovan
@nivedithaelangovan
I strengthen trust, safety, customer support, and mortgage operations through accurate analysis and issue resolution.
IndiaWhat I'm looking for
I've supported Trust & Safety operations at Concentrix, reviewing high volumes of user-generated content and moderating sensitive cases involving child safety, graphic violence, hate speech, adult content, and fraud. I escalated high-risk content, maintained SLA and quality targets, and helped improve moderation accuracy through policy analysis and coaching.
More recently, I provided UK TV and broadband technical support at Firstsource, managed escalations, coached new hires, and monitored KPIs including Quality, AHT, FCR, Productivity, and SLA adherence. At Altisource, I performed mortgage pre-underwriting analysis, verified borrower documentation, and worked with stakeholders to resolve underwriting exceptions and reduce processing delays.
Experience
Work history, roles, and key accomplishments
Pre-Underwriting Analyst
Altisource
Jan 2026 - Mar 2026 (2 months)
Performed detailed mortgage pre-underwriting analysis to confirm file readiness and adherence to compliance guidelines. Verified borrower income, employment, credit history, and supporting financial documentation to validate eligibility and risk.
Education
Degrees, certifications, and relevant coursework
B.N.M. Institute of Technology (VTU)
Bachelor of Engineering, Mechanical Engineering
Bachelor of Engineering in Mechanical Engineering from B.N.M. Institute of Technology, affiliated with Visvesvaraya Technological University.
BMS College For Women
Pre-University Course, Pre-University Course
Completed Pre-University Course (PUC) from BMS College For Women.
BAS
SSLC, General Studies
Completed SSLC from BAS, Raichur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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