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John Brickley

@johnbrickley

Customer Success professional at AO GLOBE LIFE using Salesforce to manage client relationships and support a team of eight agents.

United States

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What I'm looking for

I’m seeking to build a long-term career in Customer Success and grow into a Customer Success Manager role.

At AO GLOBE LIFE, I manage customer relationships through the sales and service process, using Salesforce and CRM systems to document interactions and keep account information current. I also mentor and support a team of eight agents.

At LEE COUNTY SCHOOL DISTRICT, I managed communication and records for students, families, and administrators. I used student performance data to identify where additional support was needed and maintained a 99% graduation rate among students served.

At HERTZ, I managed a team responsible for customer service, sales, and operational support. I coached team members, coordinated daily workflows, and used performance information to identify areas for improvement.

As Field Director at CHURCH OF THENAZARENE — WESTERN MEDITERRANEAN REGION, I coordinated operations across six countries, supported approximately 10 couples/team members, and managed a $3 million organizational budget. I’m looking to build a long-term career in Customer Success and grow into a Customer Success Manager role.

Experience

Work history, roles, and key accomplishments

Current

Regional Producer / Licensed Insurance Representative

Current

AO Globe Life

Mar 2025 - Present (1 year 7 months)

Manage customer relationships throughout the sales and service process, using Salesforce and CRM systems to document interactions and track activity. Mentor a team of eight agents and achieve approximately $10,000 in weekly production.

Salesforce CRM Customer Relationship Management Client Communication Follow up Mentorship Remote Operations Data Analysis

Freelance Online English Tutor

Preply

Jul 2023 - Mar 2024 (8 months)

Delivered individualized online instruction to students with different goals and proficiency levels. Managed scheduling, customer communication, and lesson preparation independently.

Online Teaching Client Communication Scheduling Documentation Remote Services

English Teacher

Lee County School District

Jan 2019 - Jul 2023 (4 years 6 months)

Managed relationships and communication with approximately 150 students, families, and administrators while maintaining accurate records. Used data to monitor performance and achieved a 99% graduation rate among students served.

Data Analysis Record keeping Communication Skills Conflict Resolution Curriculum Development Student Support

Independent Insurance Agent

Symmetry Financial Group

Oct 2014 - Jan 2019 (4 years 3 months)

Managed the complete customer relationship process from initial contact through needs analysis and follow-up. Built long-term relationships through consultative communication and responsive service.

Customer Relationship Management Insurance Needs Analysis Documentation Follow up Consultative Selling

Sales & Client Support Team Manager

Hertz

May 2008 - Oct 2014 (6 years 5 months)

Managed a team of approximately 10 employees responsible for customer service, sales, and operational support. Provided coaching, training, and performance feedback while resolving customer issues and coordinating daily workflows.

Team Management Coaching Training Customer Service Sales Problem Solving Workflow Coordination Data Analysis

Field Director

Church of the Nazarene - Western Mediterranean Region

Jan 2001 - Jan 2008 (7 years)

Led and supported operations across multiple countries, managing a $3 million budget and coordinating projects. Provided training, coaching, and operational support to team members.

Operations Management Budget Management Project Coordination Training Coaching Cross Cultural Communication Stakeholder Management