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veronique kemsy

@veroniquekemsy

I am a performance-driven customer service and healthcare professional with laboratory and supervisory experience.

Nigeria
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What I'm looking for

I’m seeking a growth-oriented role where I can apply my telesales, laboratory, and supervisory skills, contribute to service excellence, mentor teams, and drive measurable improvements.

I am a performance-driven customer service and healthcare professional with experience in telesales, laboratory science, and team supervision.

In my current role as a telesales specialist I handle over 260 customer inquiries daily, consistently meet service rating targets, and drive add-on sales through effective upselling. I combine strong multitasking and communication skills with proficiency in MS Word, Excel, Access, PowerPoint, CorelDRAW, and SPSS to manage high volumes efficiently.

Previously, I supervised daily operations, collated income and expenditure, hired and trained staff, and maintained service standards. My laboratory background includes blood collection, tissue culture, equipment sterilization, and organizing community medical outreaches.

I bring strong analytical thinking, attention to detail, and a collaborative work ethic that supports both frontline customer care and clinical operations. I seek opportunities where I can lead teams, improve processes, and contribute to measurable organizational growth.

Experience

Work history, roles, and key accomplishments

EL
Current

Telesales Specialist

Emtill Solutions Limited

Oct 2023 - Present (1 year 11 months)

Handle and respond to over 260 customer inquiries via telephone, consistently achieve service rating targets, and increase add-on sales through effective upselling.

AH

Medical Laboratory Scientist

Ajeromi General Hospital

Jan 2015 - Jan 2016 (1 year)

Performed daily phlebotomy, assisted with tissue culture, maintained and sterilized laboratory equipment, and organized quarterly medical outreaches to support patient care.

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology logoYT

Yaba College of Technology

Higher National Diploma, Microbiology

Completed a Higher National Diploma in Microbiology at Yaba College of Technology, Lagos in 2019.

DO

Delta State Polytechnic, Otefe

Ordinary National Diploma, Science Laboratory Technology

Completed an Ordinary National Diploma in Science Laboratory Technology at Delta State Polytechnic, Otefe in 2015.

LY

Lagos City College, Yaba

Senior Secondary School Certificate, Secondary Education

Obtained the Senior Secondary School Certificate (SSCE) from Lagos City College, Yaba in 2010.

Tech stack

Software and tools used professionally

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veronique kemsy - Telesales Specialist - Emtill Solutions Limited | Himalayas