veronique kemsy

I am a performance-driven customer service and healthcare professional with experience in telesales, laboratory science, and team supervision.

In my current role as a telesales specialist I handle over 260 customer inquiries daily, consistently meet service rating targets, and drive add-on sales through effective upselling. I combine strong multitasking and communication skills with proficiency in MS Word, Excel, Access, PowerPoint, CorelDRAW, and SPSS to manage high volumes efficiently.

Previously, I supervised daily operations, collated income and expenditure, hired and trained staff, and maintained service standards. My laboratory background includes blood collection, tissue culture, equipment sterilization, and organizing community medical outreaches.

I bring strong analytical thinking, attention to detail, and a collaborative work ethic that supports both frontline customer care and clinical operations. I seek opportunities where I can lead teams, improve processes, and contribute to measurable organizational growth.