Looking for a job

Veronica Roland

@veronicaroland

Message

I optimize advertising campaigns and turn complex data into revenue-driving business recommendations.

United States

Message

What I'm looking for

I'm looking for a fast-paced role where I can use data analysis, campaign optimization, and cross-functional collaboration to improve business outcomes and customer experiences.

At Liquid Mind Media, I manage Amazon advertising for 50+ authors across 200+ campaign suites, transitioning campaigns from AMG to Amazon DSP while reducing monthly wasteful spending by $3,000. I clean campaign data, optimize CPC, CPP, and ROAS, and use Claude to streamline targeting and expand author reach.

I've also improved operations and customer experiences at Occipital, Glowforge, Centura Health, and Intermountain Health through ticket-trend analysis, payment reconciliation, reporting accuracy, process improvements, and cross-functional coordination. My technical foundation includes full-stack development training in Python, JavaScript, and C#.

Experience

Work history, roles, and key accomplishments

Advertising Account Manager

Liquid Mind Media

Nov 2025 - Jul 2026 (8 months)

Managed Amazon advertising accounts for 50+ authors with 200+ advertising campaign suites. Transitioned 200+ campaigns from AMG to Amazon DSP, decreasing monthly wasteful spending by $3k and increasing author revenue threefold.

Amazon Advertising Amazon DSP Claude Data Analysis Campaign Optimization CPC ROAS Client Management

Patient Access Scheduler

Intermountain Health

Dec 2024 - Nov 2025 (11 months)

Scheduled and pre-registered patients for appointments, coordinated with teams to support patient needs, identified template issues, and handled high-volume phone calls as a remote worker.

Patient Scheduling Customer Service Problem Solving Epic

Administration

City of Commerce City

Nov 2024 - Dec 2024 (1 month)

Aided file digitizing project by implementing document retention protocols.

Document Management Data Entry Organization

Customer Service Specialist

Occipital (Canvas)

Mar 2022 - Nov 2023 (1 year 8 months)

Created and enacted protocol to collect unclaimed moneys of $30k in a year. Managed all customer service tickets, generated interview questions, coordinated with sales team, and analyzed ticket trends to present recommendations.

Customer Service Zendesk Data Analysis Process Improvement Interviewing Sales Support Content Editing

Customer Service Representative

Glowforge

Nov 2020 - Jan 2022 (1 year 2 months)

Recognized patterns in customer concerns, coordinated with teams to improve customer experience, corrected reports, revitalized customer-facing content, and eliminated a 2-month backlog of collections.

Customer Service Data Analysis Problem Solving Content Creation Collections

Patient Account Representative II

Centura Health

Jun 2014 - Nov 2020 (6 years 5 months)

Investigated and reclaimed $500k+ monthly from misappropriated payments, managed monthly closing accruals of $10M, analyzed invoices, and coordinated with departments to resolve payment discrepancies.

Accounts Receivable Data Analysis Spreadsheets HIPAA Problem Solving