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veronica naranjo isaza

@veronicanaranjoisaza

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Committed psychologist and Scheduler specialist with experience in patient assistance and care.

Colombia

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What I'm looking for

I am looking for a job that allows me to continue learning about the healthcare field. I have knowledge of health insurance, sleep studies, medical referrals, and I know how to use programs such as Next Gen and ECW.

I am a dedicated psychologist with a strong commitment to my profession, specializing in assisting patients in hospital settings. My experience includes working as a Scheduling Specialist at Premier MD Services S.A.S, where I managed patient appointments and ensured seamless communication between departments. I am well-versed in the U.S. healthcare system and its insurance management, which enhances my ability to provide effective patient care.

During my internship at Hospital Almamáter de Antioquia, I conducted psychological evaluations and developed intervention projects aimed at promoting self-awareness among patients. My academic background in psychology, complemented by specialized training in psychological first aid and palliative care, equips me with the skills necessary to support diverse patient needs. I am passionate about continuous improvement and thrive in collaborative environments, always eager to learn and adapt.

Experience

Work history, roles, and key accomplishments

Scheduling Specialist

PREMIER MD SERVICES S.A.S

Aug 2024 - Jul 2025 (11 months)

Managed scheduling of medical appointments for pulmonology specialists in Florida, ensuring patient preferences were met. Successfully escalated cases to relevant departments and handled referrals from primary care providers and specialists. Reviewed and validated medical orders for sleep studies, securing insurance authorizations and scheduling appointments.

Medical Scheduling Insurance Authorization Referrals Customer Service Electronic Health Records Communication Problem Solving

Psychology Intern

Hospital Alma Máter de Antioquia

Aug 2022 - Nov 2023 (1 year 3 months)

Provided psychological evaluation and follow-up for hospitalized patients across all age groups. Developed and implemented the 're-conocerte' project for group interventions focused on emotional regulation in dermatological patients. Prepared comprehensive clinical case formulations and maintained accurate medical records.

Group Therapy Emotional Regulation

Education

Degrees, certifications, and relevant coursework

Universidad de Antioquia

Psychology, Psychology

2017 - 2023

Grade: 4.6 / 5.0

Completed a comprehensive program in Psychology, focusing on psychological evaluation, follow-up, and intervention strategies for diverse patient populations. Engaged in clinical practice, including medical record documentation and the development of promotion and prevention projects.

Institución Educativa Comercial Antonio Roldán Betancur

High School Degree in Human Talent Management, Human Talent Management

Obtained a high school degree with a specialization in Human Talent Management, emphasizing Accounting and Finance. Developed foundational knowledge in business administration and financial principles.