Sicanda Green
@sicandagreen
Experienced BPO accounts receivable analyst and appointment setter.
JamaicaWhat I'm looking for
I am an experienced, dedicated BPO professional with over 20 years supporting Fortune 500 clients in accounts receivable analysis, billing accuracy improvements, reconciliation, and financial reporting. I consistently identify process improvements and implement solutions that enhance efficiency and reduce past-due balances.
I have a strong background in appointment setting, customer service, telemarketing, and team management, with hands-on experience onboarding clients and converting leads into qualified prospects. I have delivered training, independently managed projects, and collaborated cross-functionally to resolve discrepancies and support audits.
My career highlights include an Outstanding Achievement Award with General Motors for past-due reduction and participation in a global migration project, plus client recognition for performance in medical claims auditing. I bring discretion handling confidential information and a commitment to measurable results and company growth.
Experience
Work history, roles, and key accomplishments
Appointment Setting Project Manager
PTS Marketing Agency
Feb 2022 - Present (3 years 7 months)
Converted cold leads into qualified prospects and scheduled appointments while managing onboarding for real estate agents, coordinating communications and documentation to ensure seamless client integration.
Accounts Receivables Analyst
Sutherland Global
Oct 2022 - May 2025 (2 years 7 months)
Monitored overdue accounts, generated past-due notices, conducted reconciliations and disputed-invoice research, and recommended billing process improvements that enhanced collections and accuracy.
Payroll Benefits Specialist
Conduent
Jul 2017 - Jul 2019 (2 years)
Researched payroll benefits, ensured accurate deductions and refunds, and collaborated with tax teams on FICA and W-2C corrections to maintain payroll accuracy.
Medical Research Associate
Itel-BPO Solution
Jul 2016 - Jul 2017 (1 year)
Audited behavioral health claims, corrected denied submissions and implemented fixes to ensure timely reimbursements, earning client recognition for outstanding performance.
Accounts Receivables Analyst
Conduent
Feb 2007 - Jul 2016 (9 years 5 months)
Supported General Motors AR projects including past-due reduction and a migration project, delivered training, managed tie-in calculations for collections meetings, and improved billing efficiency.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the West Indies Open Campus
Certificate in Early Childhood Education, Early Childhood Education
Enrolled in a pending Certificate in Early Childhood Education program.
The Learners Centre
Certificate or Coursework, Professional / Vocational Training
Completed coursework at The Learners Centre related to professional qualifications and training.
Mount Alvernia High School
CXC O Levels, Secondary Education
Secondary education completed with CXC O Levels in multiple subjects including Mathematics and English.
Availability
Location
JamaicaAuthorized to work in
Job categories
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