Open to opportunities

vernie clare gultiano

@vernieclaregultiano

Message

I am a social media manager and customer service specialist.

Philippines

Message

What I'm looking for

I'm seeking a collaborative social media or customer service role where I can use analytics and creative content to grow engagement, resolve customer issues empathetically, and advance into greater responsibility.

I am a dynamic social media manager and customer service professional with experience supporting healthcare clinics and BPO teams. I create engaging content and manage brand presence across Facebook, Instagram, and TikTok.

I have worked with Angel’s Crib lying-in and family planning clinic, Teleperformance Healthcare, Whitelampschool Inc., and Siblings Company, handling patient support and inbound calls for billing, insurance, prescription medicine, and appointment setting.

I leverage social media tools, analytics and Canva to drive engagement, resolve customer issues with empathy, and build loyal communities. I'm adaptable, organized, and eager to grow in people-centered digital roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Angel's Crib Lying-In and Family Planning Clinic

Jan 2020 - Jan 2021 (1 year)

Provided patient-facing support including recording vitals (BP), managing appointments, and coordinating with clinical staff to ensure timely care delivery.

Customer Service Empathy Healthcare Coordination Record keeping

Appointment Setter

Siblings Company

Jan 2024 - Present (2 years)

Managed inbound appointment-setting calls, scheduled client appointments, and coordinated follow-ups to support service operations.

Appointment Setting Inbound Scheduling Client Communication CRM Time Management Problem Solving

Customer Service Representative

Teleperformance

Jan 2021 - Present (5 years)

Managed inbound calls for billing, insurance, prescription and healthcare accounts, resolving customer inquiries and maintaining service standards.

Billing Support Insurance Coordination Prescription Assistance Healthcare Account Management CRM Problem Solving

Education

Degrees, certifications, and relevant coursework

Social Media Academy

Certificate in Social Media Management, Social Media Management

Activities and societies: Social media content creation for Facebook, Instagram, and TikTok; basic graphic editing (Canva); analytics and community engagement.

Completed social media management training emphasizing content creation, analytics, and platform growth strategies.