Caitlin Lee

As a seasoned Product Support Analyst and Team Leader, I leverage my four years of experience in customer service, problem resolution, and team management to drive exceptional results. With a strong proficiency in SaaS platform management and various tools, I am dedicated to enhancing customer experiences. My meticulous attention to detail, adaptability, and proactive approach to continuous improvement enable me to thrive in fast-paced environments.

In my previous roles, I have successfully supervised and managed team performance, developed and delivered training programs, and ensured quality assurance processes. I am well-versed in data entry, cleaning, and report management, and have a strong commitment to effective communication and interpersonal skills.

I am a results-driven professional with a passion for customer service and support excellence. I am excited to bring my skills and expertise to a new challenge and contribute to a team that shares my values.