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Verena Villalba

@verenavillalba1

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Healthcare operations leader specializing in multi-site clinic management, training, and patient service optimization.

United States

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What I'm looking for

I seek a leadership role in a patient-centered healthcare organization where I can improve operations, train teams, optimize revenue cycle, and drive measurable clinic growth.

I am an experienced healthcare operations leader with over 15 years managing multi-site clinical practices, driving KPI performance, and overseeing P&L, payroll, revenue cycle, and compliance. I have rebuilt struggling pediatric and multi-specialty clinics, increased new patient counts and referrals, and sustained year-over-year growth while developing staff and improving patient access.

I hire, onboard, train, coach, and mentor teams to reduce turnover and boost engagement, and I lead initiatives in operational excellence, budgeting, vendor management, and facility operations. I am passionate about creating patient-centered, financially healthy clinics and streamlining workflows to elevate satisfaction and compliance across locations.

Experience

Work history, roles, and key accomplishments

Current

Regional Coordinator

Current

Primo Brands

Jan 2023 - Present (2 years 8 months)

Manage hiring, onboarding, training and coaching for multiple team members while overseeing payroll, AR, inventory, shipping/receiving and site financial health; maintain compliance, vendor management and meet/exceed KPIs.

Team Leadership Onboarding Payroll Inventory Management Accounts Receivable Vendor Management Compliance KPIs

Office Manager

Casas Adobes Dentistry

Jan 2022 - Jan 2023 (1 year)

Partnered with owner to drive year-over-year growth >4% and maintained average NOI +29% by restructuring office practices, managing revenue cycle, and delivering compliance training.

Revenue Cycle Management Compliance Financial Reporting Community Outreach Policy Development Staff Training NOI Optimization

Operations Manager

Dorsett Dental / Kool Smiles / Benevis Dental LLC

Jan 2017 - Jan 2022 (5 years)

Rebuilt multiple pediatric dental sites, increasing new patient counts, recare and referrals while driving steady revenue growth through P&L accountability, payroll, marketing and operational improvements.

P&L management Revenue Cycle Payroll Marketing Community Outreach Operational Excellence

Operations Manager

Perfect Teeth

Jan 2015 - Jan 2017 (2 years)

Managed multi-site front office operations with focus on onboarding, training, coaching, and staff development to optimize patient service and operational workflows.

Operations Management Onboarding Training Coaching

Dental Practice Consultant

Massengale Consulting

Jan 2009 - Jan 2015 (6 years)

Provided consulting to dental practices on operational restructuring, compliance, and growth strategies to improve consistency, revenue and patient experience.

Consulting Compliance Revenue Growth Practice Policies Staff Training Patient Experience

Education

Degrees, certifications, and relevant coursework

Ashford University

Bachelor of Arts, Applied Linguistics

2013 - 2016

Activities and societies: Staff development, consulting, leadership, organization, problem solving, compliance, operational excellence

Completed a Bachelor of Arts in Applied Linguistics focusing on staff development, leadership, and organizational skills relevant to healthcare operations.