Suset Cruz

I’m an experienced dental office and operations manager with 7+ years of experience driving business growth, improving operational efficiency, and leading high-performing teams within multi-location dental practices. In my current role as Regional Operations Manager, I oversee operational performance across multiple offices to ensure we hit KPI targets tied to production, collections, patient retention, and office efficiency.

I develop and implement business growth strategies that improve operational scalability, using financial reports, productivity metrics, and performance dashboards to find opportunities for increased profitability and process improvement. I also partner with providers and leadership teams to optimize scheduling, staffing, and patient flow—while maintaining high-quality patient care standards.

Previously, as an Office Manager at Aspen Dental, I recruited, hired, and trained staff for multiple positions and coordinated and financed treatment plans that increased revenue by an average of 118% YOY. I handled patient billing, insurance claims, and office financial reporting, and I optimized doctor schedules by reducing wait times while maximizing daily production, including specialty schedules for oral surgery and endodontics.

Earlier experience includes coordinating treatments at Riverwalk Dental and managing insurance processing, provider credentialing, claims, payments, payroll, and multi-doctor scheduling. I bring a strong foundation in patient experience coordination, treatment plan financing coordination, Medicaid/Medicare billing and coding, remote billing operations, and bilingual (English/Spanish) support, backed by CPR certification.