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@verenavillalba
Experienced healthcare operations leader focused on patient service optimization.
I am a dedicated professional with extensive experience in multi-site front office operations and patient service optimization. My journey in healthcare has been marked by a commitment to enhancing patient satisfaction and ensuring compliance across various clinic locations. I thrive in environments where I can streamline workflows and elevate operational excellence.
Currently, as a Regional Coordinator at Primo Brands, I manage and coach a diverse team while overseeing budgets, payroll, and overall financial health. My previous role as an Office Manager at Casas Adobes Dentistry allowed me to implement growth strategies that resulted in significant improvements in revenue and community engagement. I have a proven track record of rebuilding struggling pediatric dental offices, driving new patient counts, and fostering positive team dynamics.
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Work history, roles, and key accomplishments
Primo Brands
Jan 2023 - Present (2 years 10 months)
Managed, hired, and coached several team members, creating and adhering to budgets to maintain positive account standing. Handled payroll, accounts receivable, inventory, shipping, receiving, and overall financial health of the sites. Maintained all operating functions, compliance, structural issues, and work orders.
Casas Adobes Dentistry
Jan 2022 - Present (3 years 10 months)
Collaborated with the Owner Dentist to strategize and implement year-over-year growth exceeding 4%, while maintaining an average Net Operating Income of +29%. Restructured office practices and policies to expand practice growth and consistency, managing the revenue cycle effectively. Helped redefine compliance standards by creating slideshows and providing employee training.
Dorsett Dental/Koolsmiles/Benevis
Jan 2017 - Present (8 years 10 months)
Applied best practice tactics to rebuild struggling multi-site pediatric dental offices, significantly boosting new patient counts, recare, and referrals while steadily increasing revenue. Utilized P&L to motivate providers and staff for increased productivity and efficiency, consistently meeting and exceeding goals. Managed over 20 staff members, providing support and training to foster positive
Degrees, certifications, and relevant coursework
Bachelor of Arts, Applied Linguistics
Activities and societies: Staff Development Consulting, Leadership, Organization, Problem Solving, Compliance, Operational Excellence
Studied Applied Linguistics at Ashford University. Focused on staff development consulting, leadership, organization, and problem-solving.
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