Verena VillalbaVV
Open to opportunities

Verena Villalba

@verenavillalba

Experienced healthcare operations leader focused on patient service optimization.

United States
Message

What I'm looking for

I seek a role in a forward-thinking healthcare organization that values operational excellence and patient satisfaction.

I am a dedicated professional with extensive experience in multi-site front office operations and patient service optimization. My journey in healthcare has been marked by a commitment to enhancing patient satisfaction and ensuring compliance across various clinic locations. I thrive in environments where I can streamline workflows and elevate operational excellence.

Currently, as a Regional Coordinator at Primo Brands, I manage and coach a diverse team while overseeing budgets, payroll, and overall financial health. My previous role as an Office Manager at Casas Adobes Dentistry allowed me to implement growth strategies that resulted in significant improvements in revenue and community engagement. I have a proven track record of rebuilding struggling pediatric dental offices, driving new patient counts, and fostering positive team dynamics.

Experience

Work history, roles, and key accomplishments

PB
Current

Regional Coordinator

Primo Brands

Jan 2023 - Present (2 years 6 months)

Managed, hired, and coached several team members, creating and adhering to budgets to maintain positive account standing. Handled payroll, accounts receivable, inventory, shipping, receiving, and overall financial health of the sites. Maintained all operating functions, compliance, structural issues, and work orders.

CD

Office Manager

Casas Adobes Dentistry

Jan 2022 - Present (3 years 6 months)

Collaborated with the Owner Dentist to strategize and implement year-over-year growth exceeding 4%, while maintaining an average Net Operating Income of +29%. Restructured office practices and policies to expand practice growth and consistency, managing the revenue cycle effectively. Helped redefine compliance standards by creating slideshows and providing employee training.

DD

Operations Manager/Regional

Dorsett Dental/Koolsmiles/Benevis

Jan 2017 - Present (8 years 6 months)

Applied best practice tactics to rebuild struggling multi-site pediatric dental offices, significantly boosting new patient counts, recare, and referrals while steadily increasing revenue. Utilized P&L to motivate providers and staff for increased productivity and efficiency, consistently meeting and exceeding goals. Managed over 20 staff members, providing support and training to foster positive

Education

Degrees, certifications, and relevant coursework

Ashford University logoAU

Ashford University

Bachelor of Arts, Applied Linguistics

Activities and societies: Staff Development Consulting, Leadership, Organization, Problem Solving, Compliance, Operational Excellence

Studied Applied Linguistics at Ashford University. Focused on staff development consulting, leadership, organization, and problem-solving.

Tech stack

Software and tools used professionally

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