Open to opportunities

Verena Frankenberger

@verenafrankenberger

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Translation-focused professional specializing in literature, media, and culture.

Germany

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What I'm looking for

I’m looking for a translation role where I can focus on literature, media, and culture—using CAT tools and applying my subtitling experience. I value structured, independent work and clear language-driven collaboration.

I’m a Master’s student in Translation Studies at Johannes Gutenberg University Mainz/Germersheim, focusing on Translation: Literature, Media, Culture, with my degree expected end of August 2026. I also completed a Bachelor’s in Translation, building a strong foundation for translating across genres and contexts.

Through my translation experience, I work with business, legal, medical, and technical texts, as well as poetry, prose, and Easy Language (Leichte Sprache). I’m also experienced in subtitling using Subtitle Edit, and I’ve gained hands-on exposure to CAT tools such as SDL Trados, MultiTerm, and Phrase.

Alongside translation, I’ve worked in multilingual customer service (German/English), supporting Amazon customers through email, phone, and chat. I’m known for my structured, independent working style and strong command of language and text, and I’m eager to apply this blend in translation-focused roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concept & Service GbR

Mar 2021 - Jul 2021 (4 months)

Provided 2nd-level customer support for Amazon customers via email, phone, and chat in German and English. Supported customer inquiries and requests during the orders/support lifecycle.

2nd Level Support Amazon Customer Support Email Support Phone Support Live Chat

Customer Service Representative

Consulting-Eichhorn

Oct 2020 - Mar 2021 (5 months)

Provided 2nd-level customer support by responding to customer inquiries via email. Was deployed in the Amazon orders department and handled customer requests related to orders.

2nd Level Support Email Support inquiry handling

Customer Service Representative

Persona Service

Feb 2020 - Oct 2020 (8 months)

Deployed to Concept & Service in Neresheim to provide customer support. Handled customer inquiries via phone, email, and chat.

Customer Support Phone Support Email Support Live Chat Multichannel Support

Education

Degrees, certifications, and relevant coursework

Johannes Gutenberg University Mainz

Master of Arts, Translation: Literature, Media, Culture

Master’s student in Translation Studies with a focus on Translation: Literature, Media, Culture at Johannes Gutenberg University Mainz (Germersheim), expected to complete in August 2026.

Johannes Gutenberg University Mainz

Bachelor of Arts, Translation

2021 - 2025

Bachelor of Arts in Translation (Translation, Linguistics and Cultural Studies) at Johannes Gutenberg University Mainz (Germersheim) from 2021 to 2025.

Aalen University of Applied Sciences

User Experience

2021 -

Studied User Experience at Aalen University of Applied Sciences in 2021 before transferring to Translation Studies at Johannes Gutenberg University Mainz.

Pro Genius Private Vocational School

General Higher Education Entrance Qualification (Abitur), Social and Health Sciences

2017 -

Completed the General Higher Education Entrance Qualification (Abitur) at Pro Genius Private Vocational School in Heidenheim an der Brenz with a focus on Social and Health Sciences in 2017.