Open to opportunities

Vera Komando

@verakomando

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Detail-oriented customer success manager with strong data management skills.

France

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for professional growth.

I am a detail-oriented and customer-focused professional with a robust background in customer support, data entry, and client relations across the travel, hospitality, and construction industries. My experience has equipped me with the skills to resolve issues efficiently, maintain data accuracy, and ensure client satisfaction through effective communication and problem-solving.

In my most recent role as a Customer Success Manager at Calebs Tarh Consulting, I delivered exceptional service to guests, managed complaints, and fostered long-term relationships. I collaborated with internal teams to optimize service delivery and implemented data-driven strategies to track client satisfaction. My previous experience as a Data Entry Clerk and HR & Customer Service Manager has further honed my abilities in data management and client interaction, ensuring that I can handle high-volume interactions while delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Calebs Tarh Consulting

Mar 2023 - Mar 2025 (2 years)

Delivered exceptional service and managed complaints for travel and hospitality clients, fostering long-term relationships. Collaborated with internal teams to optimize service delivery and identify upselling opportunities. Implemented data-driven strategies to track client satisfaction and improve processes.

Customer Support Data Analysis Service Delivery CRM Software Interpersonal Skills

Data Entry Clerk

Zonta Solutions Sarl

Jan 2022 - Feb 2023 (1 year 1 month)

Managed accurate data entry for sales, inventory, and customer information within company systems. Conducted data verification and quality control to maintain data integrity and reduce errors. Generated reports for management to support decision-making and operational planning.

Data Entry Quality Control Data Integrity Microsoft Excel

HR & Customer Service Manager

DaGM Construction STD

Nov 2019 - Dec 2021 (2 years 1 month)

Oversaw employee relations, recruitment, and training while managing client interactions and resolving customer concerns. Implemented HR policies and facilitated effective communication between staff and management. Enhanced client satisfaction by addressing service issues promptly and professionally.

Employee Relations Recruitment Training Customer Service Conflict Resolution HR Policies Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Aydin University

Associate Degree, Foreign Trade

2017 - 2020

Gained proficiency in import/export documentation, customs procedures, and global trade regulations, preparing for roles in international trade and logistics.