Abdelhafid Bouhafs
@abdelhafidbouhafs
Experienced customer service and sales specialist with strong communication and data skills.
FranceWhat I'm looking for
I am a dedicated customer service and sales professional with extensive experience in call centers, telesales, and retail across Qatar, Algeria, and France. I have a proven record of resolving customer issues, meeting sales quotas, and maintaining accurate client records while supporting operational processes.
My background includes roles as Business and DigiCare Specialist at Vodafone Qatar, Telesales Specialist, Data Entry/Assistant Administrator, and retail Sales Specialist. I bring strong interpersonal skills, active listening, problem-solving, and familiarity with CRM and database management to improve customer satisfaction and business outcomes.
I am motivated by opportunities to contribute to team success, streamline administrative processes, and drive measurable sales performance while continuing to grow professionally in customer-focused and administrative roles.
Experience
Work history, roles, and key accomplishments
Business & Digicare Specialist
Vodafone Qatar
Sep 2019 - Aug 2021 (1 year 11 months)
Provided multi-channel customer support and maintained customer accounts, resolving issues and improving service delivery for Vodafone Qatar customers.
Telesales Specialist
Vodafone Qatar
May 2019 - Sep 2019 (4 months)
Conducted outbound sales calls to present products and services, met sales quotas and tracked KPIs while coordinating with the sales team.
Data Entry / Asst. Administrator
Holoteq Group
Feb 2018 - Jun 2019 (1 year 4 months)
Managed data capture and digital filing, maintained and updated databases, produced reports and processed purchase orders and invoices.
Customer Service / Receptionist
Al-Haz Mall
May 2016 - Nov 2017 (1 year 6 months)
Handled customer inquiries and complaints at the mall reception, investigated service issues and maintained records of customer interactions.
Sales Specialist
Park Mall
Jan 2015 - Jan 2016 (1 year)
Achieved and exceeded sales targets, delivered high-quality customer service, maintained CRM clientbook and supported personalized client development.
Call Center Agent
Office of Media Services
Jan 2011 - Jan 2014 (3 years)
Conducted outbound calls using prepared scripts to sell products and services and captured leads while guiding customers through the sales process.
Education
Degrees, certifications, and relevant coursework
Abderrahman Mira University, Bejaia
Bachelor's degree, Undisclosed
Completed a bachelor's degree at Abderrahman Mira University in Bejaia, focusing on foundational higher-education coursework.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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