Open to opportunities

Veonique Wall

@veoniquewall

Message

I deliver accurate remote administration, compliance support, data management, and high-volume client communications.

South Africa

Message

What I'm looking for

I'm looking for a remote Virtual Assistant, email/chat support, administrative, compliance, or Conveyancing Paralegal role where I can provide accurate data management, confidential client support, and dependable digital administration.

I've managed global accounts receivable at International Workplace Group in a fully remote environment, resolving billing disputes, payment allocations, and client queries through email and chat.

I maintain accurate records across secure digital systems, trace and verify customer data through credit bureau and public registry searches, and compile weekly progress and risk reports for remote management.

At the South African Board for Sheriffs, I reviewed sensitive personal and financial records, maintained POPIA compliance, and supported statutory compliance under the Sheriffs Act 90 of 1986. I've also supported customer service, sales administration, credit control, data migration, reconciliations, and legal-file preparation across debt collection environments.

I'm a qualified Conveyancing Paralegal with hands-on experience in virtual assistance, confidential data processing, digital databases, stakeholder communication, and remote administrative support.

Experience

Work history, roles, and key accomplishments

Debt Collection Specialist

International Workplace Group (IWG PLC)

Nov 2023 - Jun 2026 (2 years 7 months)

Managed a global accounts receivable portfolio in a remote capacity, resolving client queries and payment allocations via email and chat. Compiled weekly progress and risk reports for remote management.

Accounts Receivable CMS Digital Communication Data Management Reporting

Compliance Administrator

South African Board for Sheriffs

Jul 2022 - Jan 2023 (6 months)

Processed and audited sensitive personal data ensuring POPIA compliance and adherence to the Sheriffs Act. Maintained compliance databases and provided administrative support to the Risk & Compliance Department.

Compliance Data Auditing Database Management Administrative Support

Customer Service Advisor

Teleperformance

Nov 2021 - Jul 2022 (8 months)

Resolved customer car insurance queries and backend policy investigations via multi-channel digital systems. Executed sales administrative functions including order processing and database updates.

Customer Service Sales Administration Order Processing Database Management

Data Administrator / Debtors Clerk

Nimble Group

Jun 2013 - Mar 2018 (4 years 9 months)

Managed data migration and digital capturing of debtor profiles from SQL databases into Excalibur. Reconciled multi-portfolio accounts and prepared legal files for attorney handover.

SQL Data Migration Credit Control Technical Documentation

Debt Collector Agent

Nimble Collection Services

Nov 2011 - Jun 2013 (1 year 7 months)

Managed a diverse retail and banking debt portfolio, handling high-volume queries on outstanding balances. Consistently met performance targets for file resolution and financial collection.

Debt Collection Customer Service Portfolio Management