Open to opportunities

Lerato Phiri

@leratophiri

I manage accurate client communications, revenue operations, and administrative workflows across high-volume environments.

South Africa

Message

What I'm looking for

I'm looking for a client-focused administrative, virtual assistant, customer service, or operations role where I can manage communication, records, scheduling, and financial workflows accurately while working independently in a high-volume environment.

I'm currently managing day-to-day administrative and revenue-cycle operations at Tracking Remade, supporting sales, finance, and client relations. I prepare invoices, quotations, client correspondence, payment follow-ups, reconciliations, and statements using QuickBooks and Excel.

Previously at De Beers Group's Venetia Mine, I processed and verified 50–80 transactions and documents daily with 100% accuracy. I coordinated reports, maintained SAP records, and managed stakeholder queries across demanding deadlines.

At First National Bank, I handled 50–80 client interactions daily, verified documentation under FICA requirements, completed reconciliations, and resolved discrepancies while protecting confidential information.

My experience also includes leasing administration at Habitat Property Management, including tenant records, lease agreements, rent follow-ups, inspections, and occupancy reporting. I've completed a Virtual Assistant certificate and hold a Bachelor of Business Administration, bringing organised, reliable support to remote and client-facing work.

Experience

Work history, roles, and key accomplishments

Current

Revenue Cycle Manager

Current

Tracking Remade

Jul 2026 - Present (1 month)

Manage day-to-day administrative and revenue-cycle operations, supporting sales, finance and client relations functions. Handle client communication across email, telephone, and CRM systems, ensuring enquiries and requests are actioned within required timelines.

Customer Service Client Communication CRM Quickbooks Excel Sales Research Lead Generation Appointment Coordination Accounts Receivable Reconciliations

Engineering Clerk / Site Administrative Clerk

De Beers Group

May 2022 - Mar 2025 (2 years 10 months)

Handled a high volume of daily stakeholder communication, processing and verifying 50–80 transactions and documents daily with 100% accuracy. Compiled and coordinated weekly and monthly reports using MS Office, tracking follow-ups and commitments across multiple departments.

Word Excel Outlook SAP Data Entry Stakeholder Communication Multitasking Attention To Detail

Universal Banker

First National Bank

Apr 2021 - May 2022 (1 year 1 month)

Delivered professional, accurate customer service face-to-face and telephonically, processing 50–80 client interactions daily. Verified client identity and documentation in line with FICA regulations, handling sensitive information with discretion.

Customer Service FICA Identity Verification Reconciliations Attention To Detail

Leasing Agent

Habitat Property Management

Sep 2019 - Mar 2020 (6 months)

Verified applicant eligibility against subsidy/income qualification criteria and collected required documentation. Prepared and processed lease agreements, conducted unit viewings, and managed tenant records and queries.

Lease Administration Tenant Relations Property Management Compliance Documentation Record keeping Customer Service