At ADPCX, I monitor Grafana logs, test applications, and coordinate with developers to resolve defects. I also manage accounts, permissions, and workflows for client applications.
I lead and support the technical support team by monitoring ticket flow, prioritizing incidents, and coordinating escalations with stakeholders, developers, and infrastructure teams. I create SOPs and troubleshooting guides to support efficient operations.
Previously, at Neurones IT India Pvt. Ltd, I supported client environments with server troubleshooting, performance monitoring, and patching. My experience also includes virtualization, SQL Server security, network troubleshooting, and IT asset coordination.
