At Cognizant Technology Solutions, I supported banking operations by monitoring daily, weekly, and monthly tasks with AutoSys and running SQL queues. I also prepared SIT documents for patch management and deployments across Production, UAT, and worker environments.
I created and maintained playbooks, handbooks, SOPs, and Knowledge Base articles, and analyzed tickets to identify recurring issues. I also shared ServiceNow reports with clients to support performance monitoring and decision-making.
Previously, at Infosys, I resolved user support tickets involving systems, software, and networking, including VPN, DNS, and DHCP issues. At Tech Mahindra Allyis Incorporate, I supported Microsoft M365 and managed Active Directory accounts and user licenses.
