Diksha Sharma
@dikshasharma5
I keep enterprise systems reliable through server administration, backups, network management, and technical support.
IndiaWhat I'm looking for
At IT By Design, I manage server administration, backup and disaster recovery planning, network devices, Azure Active Directory, VPNs, patching, firmware upgrades, and automation. I also provide process knowledge, training, and floor support for new resources.
Previously, I supported server backup operations and monitored job failures, batch alerts, maxrun alarms, and CPU utilization at IBM India. I bring hands-on technical support experience with Active Directory access, software management, and IMAC work, and have earned recognition including the Superstar Award and Shining Star Awards.
Experience
Work history, roles, and key accomplishments
Senior Systems Administrator
IT By Design
Jan 2021 - Present (5 years 8 months)
Demonstrated expertise in resolving a wide range of technical issues. Provided process knowledge, training, and floor support to new resources.
Monitored job failures, batch alerts, maxrun alarms, and CPU utilization alerts on servers. Provided server backup support and process knowledge training to new resources.
Technical Support Engineer
Rooman Technologies
Jan 2013 - Dec 2014 (1 year 11 months)
Responsible for creating new AD IDs and providing all kinds of access. Handled licensed and non-licensed software through Radia connect and worked as an IMAC resource.
Education
Degrees, certifications, and relevant coursework
Rayat Bahra University
Bachelor of Technology, Electronics and Communication Engineering
2009 - 2013
Bachelor of Technology in Electronics and Communication Engineering from Rayat Bahra University from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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