At Brillio Technologies, I manage 100+ customer orders weekly through end-to-end Order-to-Cash processes in SAP SD, from sales order creation and ATP checks to delivery creation, invoicing, returns, and credit or debit memos.
I coordinate with Sales, Logistics, Planning, Credit, Accounts Receivable, Warehouse, and Customer Service teams to keep orders moving, resolve delivery and billing issues, and meet SLA requirements. I also work directly with customers through Microsoft Teams and Outlook to provide updates and manage escalations.
Previously at Wipro Limited, I supported sales order entry, order validation, customer master verification, billing operations, dispatch planning, delivery tracking, and operational reporting. I'm Lean Six Sigma Green Belt certified and focused on improving reliable, customer-centered order management processes.
India